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Cancel Submit. Hi Yue. Plug the drive into another PC to back up your files first. Next try Roll Back Driver. Finally if none of those work try Uninstall drivers, restart pC to reinstall it. I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Andre Da Costa Volunteer Moderator. Check if the drive is assigned a drive letter. If you are trying to log onto it, use your current account username and password. Other things you can try This issue can be caused if any of the following situations exist: The currently loaded USB driver has become unstable or corrupt Your PC requires an update for issues that may conflict with a USB external hard drive and Windows Windows may be missing other important updates hardware or software issues Your USB controllers may have become unstable or corrupt Your external drive may be entering selective suspend Your PC motherboard may need updated drivers Resolution To resolve this issue, follow the steps in the methods below in the order listed.
If the first method does not fix the problem, proceed to the next. Method 1: Uninstall and then reconnect the external hard drive This method resolves issues where the currently loaded USB driver has become unstable or corrupt. Select Disk Drives from the list of hardware Press and hold or right-click the USB external hard drive with the issue, and select Uninstall. Step 4. Right-click on Unknown or not working WD external hard drive, select "Properties".
Step 8. Find and download the correct WD device driver and install it on your PC. After this, restart your computer. Select "Search automatically for updated driver software", wait for the process to complete. So you can try to uninstall and reinstall USB controllers:. After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then.
If your WD external hard drive displays as "Unknown" in disk management, the last thing you can try is to send the disk for repair. If your WD hard drive shows up and you can access the disk again. Take the last guide in this part to fully protect your files and make the WD external hard drive viable for saving and editing data again.
Note that, if you lost some valuable files during the process, don't worry. Professional file recovery software can scan and bring back your files in 3 steps:. The software will immediately start scanning the selected drive for all lost data. During the scan, you can see more and more data showing up in the results. Remember to save the recovered files to another secure location and then move to the next guide to format your WD My Passport external hard drive to usable again.
It's easy and efficient in formatting a disk:. On this page, we explained why is WD My Passport Ultra external hard drive not showing up on Windows PC and provided 6 practical fixes for you to follow and make the drive show up again. As a beginner, we suggest that you follow the whole guide one by one. These fixes also work to resolve the same issue on all brands of external hard drive, internal hard drive, USB, or SD card.
Now, it's your turn. Take steps to fix your not showing up WD external hard drive and make it work again without losing any data. For further issues related to the WD passport, check the questions and answers below. You'll get a satisfying answer:. If you need more space, delete some useless files on it to free up space.
Accordingly, many reasons may cause your external hard drive not showing up.
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